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Privacy Policy

Effective Date: July 9, 2025
Last Updated: July 9, 2025

Introduction

ElevatED Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us for educational consulting, training, coaching, evaluation, or curricular resource development.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Contact us for consulting services
  • Schedule training or coaching sessions
  • Request program evaluations
  • Purchase curricular resources
  • Subscribe to our newsletter or communications
  • Fill out forms on our website

This information may include:

  • Name and contact information (email, phone, address)
  • Job title and organization details
  • Payment information (processed securely through Stripe)
  • Educational program details and requirements
  • Communication preferences

Educational Records and Data

In our role as an educational consultant, trainer, and evaluator, we may have access to or collect:

  • Educational program data and curriculum materials
  • Student performance data (in aggregate or de-identified form when possible)
  • Institutional assessment results and reports
  • Training attendance and participation records
  • Educational outcomes and evaluation metrics
  • Program compliance documentation

Protected Health Information (PHI)

When providing services to healthcare education programs or health-related educational initiatives, we may encounter Protected Health Information as defined under HIPAA. We maintain strict protocols for handling any PHI in accordance with federal regulations.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Device and operating system details
  • Pages visited and time spent on our site
  • Referring website information
  • Cookies and similar tracking technologies

SMS and Communication Information

When you opt into SMS communications, we may collect:

  • Mobile phone numbers
  • SMS preferences and opt-in status
  • Message delivery confirmations
  • Response and engagement data

How We Use Your Information

We use the information we collect to:

  • Provide educational consulting, training, and coaching services
  • Conduct program evaluations and assessments
  • Develop and deliver customized curricular resources
  • Process payments and manage invoices
  • Communicate about projects, schedules, and deliverables
  • Send newsletters and educational resources (with your consent)
  • Send SMS notifications and communications (with your consent)
  • Provide customer support and service updates
  • Deliver two-factor authentication and security notifications
  • Improve our services and website functionality
  • Comply with legal obligations and educational regulations
  • Protect our business interests and prevent fraud
  • Generate aggregate reports and analyses for educational improvement purposes

Educational Data Use

Educational records and data are used exclusively for:

  • Conducting authorized evaluations and assessments
  • Providing consulting recommendations and reports
  • Developing evidence-based educational improvements
  • Ensuring compliance with educational standards and accreditation requirements
  • Supporting institutional research and program development initiatives

All educational data use complies with applicable federal and state educational privacy laws, including FERPA.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing (Stripe)
  • Website hosting and maintenance
  • Email marketing services
  • Cloud storage and data backup
  • Legal and accounting services

These providers are contractually obligated to protect your information and use it only for the specified services.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to:

  • Protect our rights or property
  • Ensure user safety
  • Investigate potential violations
  • Comply with legal processes

SMS and Communication Service Providers

We may share mobile phone numbers and communication preferences with trusted SMS service providers who help us deliver text messages, two-factor authentication, and customer notifications. These providers are contractually obligated to protect your information.

Educational Institutions and Partners

We may share de-identified or aggregate educational data with:

  • Educational institutions we are contracted to evaluate or consult with
  • Research partners for educational improvement initiatives
  • Accreditation bodies when required for compliance purposes
  • Funding organizations for grant reporting requirements

All sharing of educational data is done in compliance with FERPA, institutional policies, and contractual agreements.

HIPAA-Covered Entities

When working with healthcare education programs or HIPAA-covered entities, we may share information only as permitted under Business Associate Agreements and HIPAA regulations.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections and applicable educational privacy laws.

Educational Privacy Compliance

FERPA Compliance

ElevatED Solutions recognizes and complies with the Family Educational Rights and Privacy Act (FERPA) when handling educational records. We:

  • Access educational records only when authorized by the educational institution
  • Use educational records solely for the purposes specified in our service agreements
  • Maintain the confidentiality of personally identifiable information from education records
  • Do not re-disclose educational records without proper authorization
  • Destroy or return educational records when no longer needed for authorized purposes
  • Train our personnel on FERPA requirements and confidentiality obligations

Student Privacy Protection

When working with student data, we:

  • Minimize data collection to what is necessary for our authorized services
  • Use de-identified or aggregate data whenever possible
  • Implement additional security measures for any personally identifiable student information
  • Ensure compliance with state student privacy laws
  • Obtain appropriate consents when required

HIPAA Compliance

When providing services to healthcare education programs or entities covered under HIPAA, we:

  • Execute Business Associate Agreements (BAAs) when required
  • Implement HIPAA-compliant safeguards for Protected Health Information (PHI)
  • Limit access to PHI to authorized personnel only
  • Report any suspected breaches in accordance with HIPAA requirements
  • Provide additional training on HIPAA compliance to relevant staff
  • Maintain audit logs for PHI access and use

Institutional Agreements

Our privacy practices may be further governed by:

  • Institutional Review Board (IRB) protocols
  • Data Use Agreements with educational institutions
  • Confidentiality agreements with research partners
  • Professional ethics codes and standards

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission (SSL encryption)
  • Regular security assessments
  • Limited access controls
  • Secure payment processing through Stripe
  • Regular data backups

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal obligations and educational regulations
  • Resolve disputes and enforce agreements
  • Maintain business records as required
  • Meet institutional and accreditation requirements

SMS Data Retention

SMS-related information (phone numbers, message logs, opt-in records) is retained for:

  • The duration of your consent to receive SMS communications
  • Legal compliance requirements
  • Customer service and support purposes
  • As long as necessary to honor opt-out requests

Educational Data Retention

Educational records and data are retained according to:

  • FERPA requirements and institutional policies
  • Service agreement specifications
  • Accreditation and compliance needs
  • Research protocol requirements
  • Legal and regulatory obligations

Typically, educational data is retained for the duration of our service engagement plus any required retention period, after which it is securely destroyed or returned to the educational institution as specified in our agreements.

Health Information Retention

Protected Health Information is retained in accordance with:

  • HIPAA requirements
  • Business Associate Agreement terms
  • Healthcare education program needs
  • Legal and regulatory requirements

When information is no longer needed, we securely delete or anonymize it according to applicable standards and regulations.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You can request access to your personal information and ask us to correct any inaccuracies.

Data Portability

You may request a copy of your personal information in a portable format.

Deletion

You can request that we delete your personal information, subject to certain legal limitations.

Opt-Out

You can unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Replying STOP to any SMS message
  • Contacting us directly
  • Updating your communication preferences

SMS Communication Rights

For SMS communications, you have the right to:

  • Opt out by replying STOP to any message
  • Get help by replying HELP to any message
  • Update your mobile number by contacting us
  • Withdraw consent for SMS communications at any time

Educational Rights

If you are affiliated with an educational institution that contracts with us, you may have additional rights under FERPA, including:

  • The right to inspect and review educational records
  • The right to request amendment of inaccurate records
  • The right to limit disclosure of personally identifiable information
  • The right to file complaints with the U.S. Department of Education

These rights are typically exercised through your educational institution rather than directly with us.

Health Information Rights

If we handle your Protected Health Information under HIPAA, you may have additional rights including:

  • The right to access your health information
  • The right to request restrictions on use and disclosure
  • The right to request confidential communications
  • The right to file complaints with the U.S. Department of Health and Human Services

Marketing Communications

We will only send you marketing emails with your explicit consent. You can withdraw consent at any time.

SMS Communications and Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from ElevatED Solutions. This includes SMS messages for:

  • Outbound two-factor authentication
  • Marketing communications
  • Delivery notifications
  • Customer care and support
  • Project updates and scheduling

Message frequency varies. Message and data rates may apply. See our privacy policy at https://www.getelevat-ed.com/privacypolicy/.

To get help: Reply HELP to any message
To opt out: Reply STOP to any message to unsubscribe

You can also manage your SMS preferences by contacting us directly using the information provided at the end of this policy.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic and usage
  • Improve user experience
  • Provide personalized content

You can control cookie settings through your browser preferences, though this may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.

Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.

International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers and service providers are located. By using our services, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending an email notification (if you have provided your email address)
  • Updating the “Last Updated” date at the top of this policy

Breach Notification

In the event of a data breach involving personal information, educational records, or Protected Health Information, we will:

  • Immediately assess the scope and impact of the breach
  • Take steps to contain and mitigate the breach
  • Notify affected individuals and institutions as required by law
  • Report breaches to appropriate regulatory authorities (Department of Education for FERPA violations, HHS for HIPAA violations)
  • Cooperate with investigations and implement corrective measures
  • Review and strengthen security measures to prevent future incidents

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

ElevatED Solutions
Email: info@getelevat-ed.com
Phone: (972) 666-4600
Address: 2102 Roosevelt Dr Ste E
Dalworthington Gardens, TX 76013

For specific privacy-related requests, please include “Privacy Request” in the subject line of your email.

Educational Privacy Concerns

For questions specifically related to educational records or FERPA compliance, please contact us with “Educational Privacy” in the subject line.

Health Information Privacy

For questions related to Protected Health Information or HIPAA compliance, please contact us with “Health Privacy” in the subject line.

Regulatory Contacts

  • For FERPA concerns: Family Policy Compliance Office, U.S. Department of Education
  • For HIPAA concerns: Office for Civil Rights, U.S. Department of Health and Human Services

This Privacy Policy was last updated on 07-09-2025 and is effective as of 07-09-2025.